R5 — Startup Cost Stack & Operating Tooling, Victorian NDIS Provider (August 2026)
Serves REQ-SYS-01, REQ-SYS-07, REQ-CON-01. All prices below are as published by the named vendor/authority page on the "Accessed" date. Nothing in this file is estimated or recalled from training knowledge — where no vendor publishes a number, the line is in the "NO PUBLISHED PRICE FOUND" section, not in the cost table with an invented figure.
1. COST STACK TABLE
| Cost line | Category | Vendor/authority | Low AUD | High AUD | Pricing unit | Source URL | Accessed | Confidence | Why below High |
|---|---|---|---|---|---|---|---|---|---|
| NDIS verification audit (small provider, consultancy-derived estimate) | One-off setup | VCCG (consultancy, citing market data — NOT the auditor's own published rate card) | 3,500 | 6,000 | Total fee, 1–2 audit days | https://vccg.com.au/ndis-audit-cost-breakdown-2026/ | 2026-08-20 | Medium | Fewer registration groups / 1 site / clean initial application |
| NDIS certification audit (small/medium provider, consultancy-derived estimate) | One-off setup | VCCG (consultancy) | 6,000 | 12,000 | Total fee, 2–3.5 audit days | https://vccg.com.au/ndis-audit-cost-breakdown-2026/ | 2026-08-20 | Medium | Fewer registration groups / fewer sites |
| Approved Quality Auditor fee (no fixed published rate) | One-off setup | Global-Mark | N/A — POA | N/A — POA | Quoted per registration group / participants / outlets / workers (per their own page) | https://www.global-mark.com.au/management-systems/ndis/ | 2026-08-20 | High (confidence that NO fixed price is published) | N/A |
| Approved Quality Auditor fee (no fixed published rate) | One-off setup | GCC (Global Compliance Certification) | N/A — POA | N/A — POA | Quoted per registration group / participants / outlets / workers (per their own page) | https://gccertification.com/ndis/ | 2026-08-20 | High (confidence that NO fixed price is published) | N/A |
| NDIS-compliant policy & procedure manuals — Verification pack | One-off setup | Provider360 | 670 | 670 | Per pack, ex GST, 90+ documents | https://provider360.com.au/ndis-documentation-templates/ | 2026-08-20 | High | Single published price |
| NDIS-compliant policy & procedure manuals — Certification (Core) pack | One-off setup | Provider360 | 1,800 | 1,800 | Per pack, ex GST, 120+ documents | https://provider360.com.au/ndis-documentation-templates/ | 2026-08-20 | High | Single published price |
| NDIS-compliant policy & procedure manuals — Mega pack (Core + all supplementary modules) | One-off setup | Provider360 | 3,700 | 3,700 | Per pack, ex GST, 320+ documents | https://provider360.com.au/ndis-documentation-templates/ | 2026-08-20 | High | Single published price |
| NDIS-compliant policy & procedure manuals — Verification pack | One-off setup | Provider Audit Ready | 649 | 1,080 | Per pack, AUD; 649 = current 40%-off promo, 1,080 = list price | https://providerauditready.com/ | 2026-08-20 | High | Promotional discount is time-limited per vendor's own page |
| NDIS-compliant policy & procedure manuals — Certification pack | One-off setup | Provider Audit Ready | 1,095 | 1,825 | Per pack, AUD; 1,095 = current 40%-off promo, 1,825 = list price | https://providerauditready.com/ | 2026-08-20 | High | Promotional discount is time-limited per vendor's own page |
| NDIS Worker Screening Check (Victoria) | Per-worker | Victorian Government / Service Victoria | 139.20 | 139.20 | Per applicant, per check | https://www.vic.gov.au/ndis-worker-screening-check | 2026-08-20 | High | Fixed government fee |
| First aid certificate — HLTAID011 Provide First Aid | Per-worker | St John Ambulance Victoria | 195 | 195 | Per person, "from" price (in-person may vary by location) | https://www.stjohnvic.com.au/first-aid-training/first-aid-courses/ | 2026-08-20 | Medium | Vendor states "from" — regional/online pricing may differ |
| CPR certificate — HLTAID009 | Per-worker | St John Ambulance Victoria | 95 | 95 | Per person, "from" price | https://www.stjohnvic.com.au/first-aid-training/first-aid-courses/ | 2026-08-20 | Medium | Vendor states "from" — location dependent |
| NDIS Worker Orientation Module "Quality, Safety and You" | Per-worker | NDIS Commission (via NDP news report) | 0 | 0 | Per worker, free online module | https://www.ndp.org.au/in-the-news/latest-news/ndis-launches-free-worker-orientation-module | 2026-08-20 | Medium | Confirmed via secondary news report, not fetched directly from ndiscommission.gov.au module page (timeout) |
| ASIC annual review fee | Recurring annual | ASIC (via Australian Business Register partner summary) | 342 | 342 | Per company, per year | https://ausbusinessregister.com.au/asic-annual-review-guide-2026/ | 2026-08-20 | Medium | Secondary summary of ASIC's own fee (direct asic.gov.au fee page returned 404 on this attempt) |
| CRM/rostering — ShiftCare Essentials | Recurring monthly | ShiftCare | 45 | 45 | $9/user/month, 5-staff minimum, monthly billing | https://shiftcare.com/pricing | 2026-08-20 | High | Minimum tier / minimum staff count |
| CRM/rostering — ShiftCare Growth | Recurring monthly | ShiftCare | 75 | 75 | $15/user/month, 5-staff minimum | https://shiftcare.com/pricing | 2026-08-20 | High | Mid tier |
| CRM/rostering — ShiftCare Intelligence | Recurring monthly | ShiftCare | 125 | 125 | $25/user/month, 5-staff minimum | https://shiftcare.com/pricing | 2026-08-20 | High | Top published tier before Enterprise (POA) |
| CRM/rostering — Brevity Plan Management Lite | Recurring monthly | Brevity | 3.99 | 3.99 | Per client per month (ex GST) | https://www.brevity.com.au/pricing/ | 2026-08-20 | High | Entry tier |
| CRM/rostering — Brevity Business | Recurring monthly | Brevity | 64.90 | 64.90 | $6.49/client/month, ~10-client minimum (ex GST) | https://www.brevity.com.au/pricing/ | 2026-08-20 | High | Minimum published floor |
| Accounting/payroll — Xero Grow | Recurring monthly | Xero Australia | 78 | 78 | Per month inc. GST, payroll for 2 people included | https://www.xero.com/au/pricing/ | 2026-08-20 | High | Entry tier; intro rate of $15.60/mo for first 3 months not used as it is temporary |
| Accounting/payroll — Xero Comprehensive | Recurring monthly | Xero Australia | 107 | 107 | Per month inc. GST, payroll for 5 people included | https://www.xero.com/au/pricing/ | 2026-08-20 | High | Mid tier |
| Accounting/payroll — Xero Ultimate 10 | Recurring monthly | Xero Australia | 143 | 143 | Per month inc. GST, payroll for 10 people included | https://www.xero.com/au/pricing/ | 2026-08-20 | High | Smallest Ultimate tier; scales for more staff |
| Accounting/payroll — MYOB Business Lite + payroll add-on | Recurring monthly | MYOB Australia | 26.25 | 26.25 | $315/yr base ÷12 + $3/employee/month (2 employees) | https://www.myob.com/au/pricing | 2026-08-20 | Medium | Intro-discounted price ($94.50/yr) excluded as temporary; figure uses regular annual rate |
| Accounting/payroll — MYOB AccountRight Plus | Recurring monthly | MYOB Australia | 165 | 165 | Per month, payroll included unlimited employees | https://www.myob.com/au/pricing | 2026-08-20 | Medium | Intro-discounted $66/mo rate excluded as temporary |
| Payroll/HR — Employment Hero HR Essentials | Recurring monthly | Employment Hero | 10 | 10 | Per user per month | https://employmenthero.com/pricing/ | 2026-08-20 | High | Entry HR-only tier, excludes payroll add-on |
| Payroll — Employment Hero Managed Payroll add-on | Recurring monthly | Employment Hero | 400 | 400 | $20/employee/month, $400/month minimum | https://employmenthero.com/pricing/ | 2026-08-20 | High | Minimum floor for small headcount |
| Rostering — Employment Hero Rostering & Time/Attendance add-on | Recurring monthly | Employment Hero | 40 | 40 | $4/employee/month, $40/month minimum | https://employmenthero.com/pricing/ | 2026-08-20 | High | Minimum floor |
| Insurance — sole-trader combined PL+PI | Recurring annual | upcover (insurance broker, aggregated published indicative figure — not a single insurer's rate card) | 396 | 396 | Per year, "typically starts from around $33/month" | https://www.upcover.com/blog/how-much-does-ndis-support-worker-insurance-cost | 2026-08-20 | Low | Single broker's marketing page; no named underwriter; individual quotes vary by occupation/revenue/claims history |
| Insurance — public liability alone (indicative) | Recurring annual | upcover | 300 | 800 | Per year, $10M limit | https://www.upcover.com/blog/how-much-does-ndis-support-worker-insurance-cost | 2026-08-20 | Low | Broker-published range, not insurer-quoted |
| Insurance — professional indemnity alone (indicative) | Recurring annual | upcover | 300 | 900 | Per year | https://www.upcover.com/blog/how-much-does-ndis-support-worker-insurance-cost | 2026-08-20 | Low | Broker-published range, not insurer-quoted |
| Insurance — registered NDIS provider combined PL+PI+Personal Accident (indicative) | Recurring annual | upcover | 1,200 | 3,500 | Per year | https://www.upcover.com/blog/how-much-does-ndis-support-worker-insurance-cost | 2026-08-20 | Low | Broker states premium depends on occupation, revenue, cover level, claims history, state — no management liability figure found at all |
| Website & branding — small professional-service website | One-off setup | Aggregator survey (no single named agency's package price found) | 3,500 | 30,000 | Per site, one-off build | https://www.rockingweb.com.au/website-costs-australia/ | 2026-08-20 | Low | Wide published range spans basic 3–5 page site to premium custom/e-commerce build; no specific agency package cited by name in source |
2. SUBTOTAL BY CATEGORY — DERIVED — MY ARITHMETIC
One-off pre-revenue setup subtotal (audit + policy manuals + website; low end uses cheapest published/estimated combination, high end uses most expensive published/estimated combination; does NOT include items in "NO PUBLISHED PRICE FOUND"):
- Low: 3,500 (verification audit, low) + 670 (Provider360 verification pack, cheapest manual option) + 3,500 (website, low) = $7,670
- High: 12,000 (certification audit, high, consultancy estimate) + 3,700 (Provider360 Mega pack) + 30,000 (website, high) = $45,700
DERIVED — MY ARITHMETIC. This range EXCLUDES: NDIS Commission's own registration/processing fee (amount not published — see below), any Approved Quality Auditor's actual quoted fee (only consultancy-derived estimates were found, not the auditor's own rate card), management liability insurance premium (no published figure found), consultant end-to-end registration packages (no vendor-published all-in price found), and incident-management-system setup cost (no vendor-published price found). The true one-off setup cost is therefore materially understated by this subtotal and should be treated as a floor, not a full estimate.
Recurring monthly software/tooling subtotal (cheapest published combination that gives CRM/rostering + accounting/payroll + basic HR, using lowest tier of each of ShiftCare, Xero, Employment Hero HR Essentials):
- Low: 45 (ShiftCare Essentials, 5 staff) + 78 (Xero Grow) + 10 (Employment Hero HR Essentials, 1 user) = $133/month
- High (adding SCHADS-capable managed payroll and rostering add-ons): 125 (ShiftCare Intelligence) + 143 (Xero Ultimate 10) + 400 (Employment Hero Managed Payroll, min) + 40 (Employment Hero Rostering add-on, min) = $708/month
DERIVED — MY ARITHMETIC. Note: no vendor in this stack published a "SCHADS award interpretation" feature by that exact name — the Employment Hero Managed Payroll figure is included as the closest published proxy (Medium/Low confidence — see Sources table).
Recurring annual subtotal (ASIC + insurance low/high, excluding management liability which has no published price):
- Low: 342 (ASIC) + 1,200 (NDIS provider insurance package, low) = $1,542/year
- High: 342 (ASIC) + 3,500 (NDIS provider insurance package, high) = $3,842/year
DERIVED — MY ARITHMETIC. Excludes management liability insurance (no published price found) and audit surveillance/mid-term costs (consultancy estimate only, not vendor-published — see Sources table, claim R5-15).
Per-worker one-off cost subtotal (screening + first aid + CPR + orientation module, per worker):
- 139.20 (Worker Screening Check, VIC) + 195 (First Aid) + 95 (CPR) + 0 (Orientation module, free) = $429.20 per worker
DERIVED — MY ARITHMETIC.
3. SOURCES TABLE
| Claim ID | Claim | Value | URL | Publisher | Source date | Accessed | Confidence | Why below High |
|---|---|---|---|---|---|---|---|---|
| R5-01 | ShiftCare CRM/rostering pricing tiers | $9/$15/$25 per user/month (5-staff min: $45/$75/$125) | https://shiftcare.com/pricing | ShiftCare | Undated (live pricing page) | 2026-08-20 | High | Vendor's own current pricing page |
| R5-02 | Brevity CRM pricing tiers | $3.99 and $6.49 per client/month | https://www.brevity.com.au/pricing/ | Brevity | Undated (live pricing page) | 2026-08-20 | High | Vendor's own current pricing page |
| R5-03 | Lumary, CareMaster, Visualcare, Careview do not publish per-user pricing | N/A — pricing pages not located; all appear quote-on-request | (searched, no public pricing page found) | — | — | 2026-08-20 | Medium | Absence of evidence is not conclusive proof of no public page; a further direct site visit to each vendor's own domain was not completed within the tool budget |
| R5-04 | Xero Australia plan pricing | Grow $78, Comprehensive $107, Ultimate 10 $143 per month (inc GST) | https://www.xero.com/au/pricing/ | Xero | Undated (live pricing page) | 2026-08-20 | High | Vendor's own current pricing page; intro/discounted first-3-month rates excluded as non-representative of steady state |
| R5-05 | MYOB Australia plan pricing | Business Lite $315/yr (+$3/employee/mo payroll), AccountRight Plus $165/mo (payroll incl.) | https://www.myob.com/au/pricing | MYOB | Undated (live pricing page) | 2026-08-20 | Medium | Page content extracted via automated fetch/summary tool rather than direct visual confirmation; introductory discount pricing coexists with regular pricing and could be misread |
| R5-06 | Employment Hero pricing (HR + Managed Payroll + Rostering add-ons) | HR Essentials $10/user/mo; Managed Payroll $20/employee/mo (min $400/mo); Rostering $4/employee/mo (min $40/mo) | https://employmenthero.com/pricing/ | Employment Hero | Undated (live pricing page) | 2026-08-20 | High | Vendor's own current pricing page. SCHADS award interpretation is not named explicitly as a line item — inferred from "award-based costing" / "complex award interpretations" AI Payroll Agent description |
| R5-07 | NDIS-compliant policy manual pricing — Provider360 | Verification $670, Certification (Core) $1,800, Mega $3,700 (ex GST) | https://provider360.com.au/ndis-documentation-templates/ | Provider360 | Undated (live shop page) | 2026-08-20 | High | Vendor's own current pricing page |
| R5-08 | NDIS-compliant policy manual pricing — Provider Audit Ready | Verification $649 (promo)/$1,080 (list); Certification $1,095 (promo)/$1,825 (list) | https://providerauditready.com/ | Provider Audit Ready | Undated (live pricing page, time-limited promo) | 2026-08-20 | High | Promotional price is explicitly time-limited per vendor's own page; list price used as High |
| R5-09 | NDIS Worker Screening Check fee, Victoria | $139.20 | https://www.vic.gov.au/ndis-worker-screening-check | Victorian Government | Undated (current fee page) | 2026-08-20 | High | Official state government fee page |
| R5-10 | First Aid (HLTAID011) and CPR (HLTAID009) course prices | $195 and $95 "from" | https://www.stjohnvic.com.au/first-aid-training/first-aid-courses/ | St John Ambulance Victoria | Undated (live pricing page) | 2026-08-20 | Medium | "From" price; actual price varies by delivery mode/location, not a single fixed figure |
| R5-11 | NDIS Worker Orientation Module "Quality, Safety and You" is free | $0 | https://www.ndp.org.au/in-the-news/latest-news/ndis-launches-free-worker-orientation-module | National Disability Practitioners (news report), reporting on NDIS Commission launch | Article undated | 2026-08-20 | Medium | Confirmed via secondary news report; direct ndiscommission.gov.au module/training page was not successfully fetched (timeout) to confirm current-2026 status |
| R5-12 | ASIC annual review fee for Pty Ltd | $342/year | https://ausbusinessregister.com.au/asic-annual-review-guide-2026/ | Australian Business Register (registered agent service, summarising ASIC's published fee) | 2026 guide | 2026-08-20 | Medium | Secondary summary source; direct asic.gov.au fee schedule page returned a 404 on the URL attempted, so the primary regulator page was not directly confirmed within budget |
| R5-13 | Approved Quality Auditors do not publish fixed verification/certification audit fees | Confirmed for 2 named bodies | https://www.global-mark.com.au/management-systems/ndis/ ; https://gccertification.com/ndis/ | Global-Mark; GCC (Global Compliance Certification) | Undated (live pages) | 2026-08-20 | High | Both vendor pages directly state fees vary by registration groups/participants/outlets/workers and require a quote — this IS the published fee basis, even though no dollar figure is published |
| R5-14 | SAI Global operates an NDIS audit/certification service | Page exists, no fee schedule found | https://www.saiglobal.com/en-us/assurance/management_services/programs_and_services/ndis/ | SAI Global (Intertek) | Undated | 2026-08-20 | Medium | Page located via search but not directly fetched for fee content within tool budget; listed as a named body per requirement, fee status not independently confirmed |
| R5-15 | Indicative NDIS audit cost bands by provider size, and mid-term surveillance audit as % of initial fee | Verification $3,500–$6,000 (small); Certification $6,000–$12,000; large $12,000–$25,000+; surveillance = 60–70% of initial fee | https://vccg.com.au/ndis-audit-cost-breakdown-2026/ | VCCG (NDIS compliance consultancy) | 2026 article | 2026-08-20 | Medium | This is a consultancy's market-derived estimate, not a rate card published by an Approved Quality Auditor itself — the underlying auditor bodies (SAI Global, Global-Mark, GCC) do not publish these figures on their own sites |
| R5-16 | NDIS Commission charges its own processing/certificate fee separate from the auditor's fee | Fee stated to exist; no dollar amount published | https://vccg.com.au/ndis-audit-cost-breakdown-2026/ | VCCG (consultancy, citing NDIS Commission process) | 2026 article | 2026-08-20 | Low | Secondary source asserts a Commission fee exists but supplies no figure; direct ndiscommission.gov.au registration-fee page could not be fetched (robots.txt block) to verify amount or even confirm the claim independently |
| R5-17 | Public liability, professional indemnity, personal accident indicative premiums for disability/NDIS support workers | Sole trader combined from $396/yr; PL $300–800/yr; PI $300–900/yr; registered provider combined $1,200–3,500/yr | https://www.upcover.com/blog/how-much-does-ndis-support-worker-insurance-cost | upcover (insurance broker/marketplace) | 2026 article | 2026-08-20 | Low | Single broker's marketing content, not a named insurer's rate card; broker itself states actual premium depends on occupation, revenue, cover level, claims history and state |
| R5-18 | Small professional-service website price ranges | $3,500–$30,000 depending on scope/region | https://www.rockingweb.com.au/website-costs-australia/ | Rocking Web (web agency, publishing an industry cost guide) | 2026 article | 2026-08-20 | Low | Aggregated industry range from one agency's own blog; no third-party named agencies' own package prices were independently verified within budget |
| R5-19 | Bookkeeper hourly rates and tax agent fees for small Pty Ltd | Not independently confirmed with a specific figure — multiple aggregator articles found (advancr.com.au cites "$40–$90/hr") but not fetched for verification within tool budget | https://advancr.com.au/blog/how-much-does-a-bookkeeper-cost-in-australia/ | Advancr (bookkeeping firm blog) | 2026 article | 2026-08-20 | Low | Search-result snippet only; the page itself was not fetched to confirm the figure, so this claim is unverified and NOT used in the cost table — listed in NO PUBLISHED PRICE FOUND instead |
4. NO PUBLISHED PRICE FOUND
The following lines could not be given a sourced dollar figure within the tool-call budget and are explicitly left open rather than estimated:
- NDIS Commission's own registration/application processing fee — one secondary source (VCCG) asserts the Commission charges "its own fees for processing your application and issuing your certificate of registration" as a "fixed cost independent of which approved quality auditor you engage," but supplies no amount. The direct ndiscommission.gov.au provider-registration application page could not be fetched (robots.txt block on one URL attempt; a second candidate URL was not retried within budget). This is the single most consequential open item for REQ-SYS-01 and should be the first item resolved in any follow-up pass, ideally by phoning the NDIS Commission or locating its official cost-recovery/fees legislative instrument.
- Approved Quality Auditor actual quoted fee for a specific small first-time Victorian provider — SAI Global, Global-Mark and GCC were all confirmed as real approved bodies, but none publishes a rate card; all require a bespoke quote. Only third-party consultancy-estimated bands (R5-15) exist.
- NDIS audit fee basis confirmation (per day vs per registration group vs per site) — Global-Mark and GCC both state fee varies by "registration groups, number of participants, number of outlets and NDIS workers" but neither publishes an actual per-day or per-group rate.
- CRM/rostering pricing for Lumary, CareMaster, Visualcare, and Careview — all four appear to operate on quote-only/POA models; no per-user or per-month published figure was located.
- NDIS end-to-end registration consultant package price — searches returned only aggregator/blog cost-guide articles (e.g., providerplus.com.au, skystaff.com.au) discussing typical market costs; no single named consultancy's own website was found publishing one all-inclusive fixed "done for you" registration package price.
- Management liability insurance premium — no published indicative figure (specific to management liability, as distinct from public liability/professional indemnity) was found for a small Australian disability services business.
- Bookkeeper hourly rate and registered tax agent monthly fee for a small Pty Ltd — several aggregator articles were found in search results (e.g., advancr.com.au citing "$40–$90/hr") but none was fetched and directly verified within the tool budget, so no figure is included in the cost table.
- Named Australian web design agency's own published package price — only an aggregate industry cost-guide (Rocking Web's own blog) was verified; the guide itself states it found "no specific named agencies with published package prices" in its case studies.
- Incident management system cost (separate from CRM bundles that include incident-management modules, e.g. Brevity) — no standalone vendor price was searched/found.
- Participant handbook production cost — not searched within budget; flagged as a commonly-missed recurring/one-off cost per the charter's Q11 but no source located.
- NDIS mid-term/surveillance audit exact fee — only the consultancy-derived "60–70% of initial audit fee" heuristic (R5-15) exists; no Approved Quality Auditor publishes its own surveillance-audit rate.
- A third named policy-manual vendor with a directly confirmed price — Provider Institute's and Posity's sites appeared in search results but pricing was either not displayed on the fetched page (Provider Institute) or not fetched (Posity) within budget; only Provider360 and Provider Audit Ready are confirmed with two-vendor pricing (charter asked for at least three).
Compiled by R5 — Startup Cost Stack & Operating Tooling Researcher, AI Project Governance Standard v3.7, class STANDARD. Effort ceiling ~35 tool calls (37 used to complete required coverage; final 3 calls used to fill critical gaps in policy-manual vendor count, ASIC fee, and worker orientation module status).